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Product
Support Life Cycle
The following table describes the support life of
past, current, and future Pervasive products. For a given product, the column
containing “Today” indicates how this product is currently supported.
Columns with a date indicate when that product will or did move into the
specified support category. Products with a specific date for the Transition
Support or Unsupported column indicates the product is no longer the current
version of the product, or is no longer shipping. Details describing the support
categories follow the table.
Data Management
Product Support Life Cycle
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Fully Supported
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In Transition Support
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Unsupported
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Notes
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Pervasive PSQL v9
|
Today
|
|
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First shipped March 2005
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Pervasive.SQL V8
|
Today
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Starting
December 1, 2005
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Starting
September 30, 2006
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First shipped December 2002
|
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Data Exchange2.5 / 2.5 SP 1(2.6)8
|
Today (V8 Only)
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|
|
|
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Data Exchange2.3
|
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Starting September 1, 2003
|
Starting July 1, 2004
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|
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Audit Master6.1 / 6.2
|
Today (V8 Only)
|
|
|
|
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Backup Agent1.0
|
Today (V8 Only)
|
|
|
|
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Pervasive.SQL 2000i (v7.9)
Client/Server for NetWare, WinNT/2000, Solaris, Linux;
Workstation/Workgroup engine for WinNT/2000, Win9x/ME
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Starting September 1, 2003
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Starting July 1, 2004
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First shipped in March 2001. Pervasive.SQL 2000i is
available as a free SP update for any Pervasive.SQL 2000 customer.
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Pervasive.SQL 2000 (v7.5+)
Client/Server for NetWare, WinNT/2000, Solaris, Linux;
Workstation/Workgroup engine for WinNT/2000, Win9x/ME
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|
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Today
(Since
March 1, 2003)
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First shipped in June 1999.
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Pervasive.Crystal Reports 8.x
|
Today
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Starting Sept 1, 2003
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Starting July 1, 2004
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Pervasive.SQL 7
(includes
Btrieve 7 Scalable SQL 4, and
ODBC
2.5)
|
|
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Today
(Since
Jan 1, 2002)
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Btrieve v6.15 Workstation engine for WinNT/Win95, Windows,
DOS
|
|
|
Today
(Since
Mar 1, 2000)
|
|
Btrieve v6.15 Servers for
WinNT/NetWare
(new
version: Pervasive.SQL 7 Server)
|
|
|
Today
(Since
Sep 1, 1999)
|
|
Btrieve v6.15 Servers for
WinNT/NetWare
(new
version: Pervasive.SQL 7 Server)
|
|
|
Today
(Since
Sep 1, 1999)
|
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Btrieve v6.15 for Warp Server,
Btrieve for OS/2 v6.15
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No
replacement planned for these products
|
|
Today
(Since
Sep 1, 1999
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Btrieve v5.x or older;
Btrieve for NetWare v6.10
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|
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Today
(Since
Feb 19, 1998)
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Scalable SQL 4 for NT/NW
(new
version: Pervasive.SQL 7 Server)
|
|
|
Today
(Since
Sep 1, 1999)
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Scalable SQL 3.x for
NW/NT
|
|
|
Today
(Since Sep 1, 1998)
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|
Scalable SQL 3.x workstation
Engine for Windows & DOS
|
|
|
Today
(Since
Mar 1, 2000)
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ODBC 2.0x
|
|
Today
(Since
Mar 1, 2000)
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|
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ODBC 1.x
|
|
Today
(Since
Sep 1, 1998)
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|
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Xtrieve PLUS v4.1x
|
|
Today
(Since
Dec 1, 1998)
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No replacement planned for these products.
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Integration Product
Support Life Cycle
The
following table describes the support life of past, current, and future
Pervasive products. For a given product, the column containing "Today"
indicates how this product is currently supported. Columns with a date indicate
when that product will or did move into the specified support category. Products
with a specific date in the Transition Support or Unsupported column indicates
the product is no longer the current version of the product, or is no longer
shipping. Details describing the support categories follow the table.
|
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Fully Supported
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In Transition Support
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Unsupported
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Notes
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Pervasive Cosmos
Business Integrator
Data Integrator
Migration Toolkitv8.2
|
Today
|
|
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First shipped March 2004
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Pervasive CosmosDJ Cosmosv8.0
|
Today
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Starting March 2005
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Starting March 2006
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First shipped December 2003
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Data Junction Integration Engine
Content Extractorv7.5.5
|
Today
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Starting December 2004
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Starting December 2005
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First shipped June 2002
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Data Junction Integration Engine Content Extractorv7.50 /
v7.51
|
|
Today
(Since
June 2003)
|
Starting June 2004
|
First shipped 2001
|
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Data Junction DJ EngineCambio v7.0
|
|
|
Today
(Since
June 2003)
|
First shipped 2000
|
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Data JunctionDJ EngineCambio v6.5
|
|
|
Today
|
First shipped 1999
|
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Data JunctionDJ EngineCambio v6.0
|
|
|
Today
|
First shipped 1998
|
|
Data JunctionCambio v5.x
|
|
|
Today
|
First shipped 1995
|
|
Data Junction Spreadsheet JunctionV4.2 for DOS
|
|
|
Today
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First shipped 1993
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A product is fully supported for
approximately 9 months after the release of the next version, and is in the
Transition Support stage for another 9 months. Therefore, 18 months after a new
release the previous release becomes unsupported.
When a new product version is
released, the previous version remains fully supported for a time period to
allow customers to transition to the new version. This support for the previous
release does NOT include updates to support new operating systems or network
environments that may be released during this overlapping time. Updates for
newly released environment components will only be made to the latest Pervasive
release. For example, Pervasive.SQL v7 was updated to support Windows 98, but
Btrieve for NetWare v6.15 was not.
Fully Supported means:
- 30 days complimentary
Installation and Configuration support is available starting when the first
phone or electronic support contact is made, and a product serial number is
provided.
- Phone support is
charged* for all non installation/configuration issues.
- Maintenance updates
(bug fixes) will be made available to users who purchase a Maintenance
Subscription.
Transition Support means:
- Product is not readily
available from Pervasive Software
- Limited research time
will be spent on issues with this product.
- Phone and electronic
support is charged* for any issue related to this product.
- No maintenance updates
will be made. Exception: component-level fixes may be provided on an
emergency basis for critical issues to customers with a Managed support
contract.
Unsupported means:
- Product is no longer
available from Pervasive Software, nor is it on the price list.
- No fixes will be made
to this product.
- NO
support is available by phone or the web to non-contract support
customers!
* Chargeable phone support is
covered by incidents in an annual paid support contract, or individual
per-incident charges.
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